1. Introduction

Bergwell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a consultation
  • Contact us via email or phone
  • Fill in forms on our website

This information may include:

  • Name
  • Email address
  • Phone number
  • Information about your lifestyle interests and questions

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and consultation requests
  • Provide educational information about lifestyle products
  • Improve our website and services
  • Send you information about our consultations (with your consent)
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

  • Consent: When you provide explicit consent for specific purposes
  • Legitimate Interests: To operate and improve our services
  • Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business
  • Legal authorities when required by law

All third parties are required to maintain the confidentiality of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to processing of your information
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. For more information about how we use cookies, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information is primarily processed and stored in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Bergwell
63 London Road
Brighton BN1 4JE
United Kingdom

Phone: +44 1273 694 210

Email: [email protected]